QA Manager

We are hiring an experienced Quality Assurance Manager that believes QA is infused into the full Software Development Lifecycle. They believe in the Testing Pyramid, testing heuristics, and pragmatic automation. The QA Manager will not only instill these concepts into their respective QA engineers, but also their peer engineering, product, and design groups. A successful uShip Leader will not only embody the company’s core values, but also promote a culture of innovation and accountability. 

Ideal candidates:

• Hands-on QA Managers who excel in teaching/mentoring through practice. 
• Managers who have a strong background in test design, automation practices and methodologies.
  • Previous experience with replatforming initiatives

Role Expectations & Responsibilities:

• Lead & develop the QA engineers within the department, ensuring activities in their respective teams are driving towards efficient and high quality software production.
• Management and evolution of the QA team test strategy implementation, standard patterns and practices, execution, and QA involvement in an agile SDLC environment.
• Mentor and coach QA members on test design, automation practices, and test execution methodologies as well as emergent best practices.
• Proactively recommend process, testing methodology, and technology/QA tool improvements across the entire development organization.

• Manage the QA team’s internal interfaces with other functional groups.
• Collaborate with other QA leads and managers creating, aligning, and executing against department goals.
• Reports to leadership quality metrics and departmental risks and impediments.
• Evolve  the development and testing processes to improve test efficiency and effectiveness through ever-increasing automated test coverage
• Perform hands-on test coverage review, risk-based analysis, root-cause analysis and mentor QA members on testing strategies and techniques.
• Review QA efforts on a daily basis to ensure blocking issues are reported and resolved within SLAs.
• Review test strategies developed by others and provide feedback to ensure alignment with best practices for effectiveness and test coverage.
• Analyze, evaluate and present information concerning quality, process, and cost to the engineering organization to drive improvements
• Plans, promotes, and organizes training activities related to quality and reliability.
• Define and coordinate triage process, providing high level criteria on issue severity.
• Strategically plan/coordinate the testing effort and assignments to meet the needs of stakeholders.
• Reports directly to Engineering leadership, helping to establish QA department goals enhancing the developer experience and providing quality deliverables to our customers.

Required Education and/or Experience:

• BS Degree in Computer Science or equivalent experience
• Five (5+) plus years of QA experience
• Two (2+) plus years of management experience.

Skills and Knowledge:

• Hands-on, technical experience with effective problem solving skills.
• Experienced in test automation, programming/scripting languages and API test tools such as Postman, Playwright, Javascript/Typescript, Selenium, MongoDB, AWS, wdio, Jest, & Node.
• In-depth understanding of QA methodologies and the software development processes.
• Experience of QA inside of the agile development organization
• Strong people management skills with the ability to hire and develop talented engineers.
• The ability to respond to sudden changes in major roadmap changes and parameters in a rational and effective fashion. Demonstrate a good understanding of current industry standards and best practices.
• Hands-on experience with native mobile app test automation is a plus.
• Exceptional time management and delegation
• Exceptional communication and facilitation skills with demonstrated success in delivering results.

Why uShip?

uShip offers big-company benefits in a small-ish sized company because we really value and are committed to our people. There are even some extras that will surprise you.

• Remote or hybrid work options
• Monthly Wellness Reimbursements
• Home office Reimbursements
• Company paid meal delivery pass, plus monthly credit
• 100% Paid Health and Dental available
• 401(k) matching, no vesting
• Stock Options
• Pet Insurance
• Dog-friendly downtown office
• So much more!

Company Overview

uShip is the world’s first and largest shipping marketplace, making it quicker, easier, and more affordable to ship large or bulky items. Consumers and businesses can compare and book bids from hundreds of thousands of customer-reviewed transportation service providers, ranging from independent owner-operators to the largest freight carriers and brokers. From cars to cranes and furniture to freight, our straightforward and transparent platform helps people, businesses, e-commerce sellers, and multinational logistics companies ship with greater speed and efficiency. Customers save money and service providers make money using their empty cargo space – everyone wins!

We welcome diversity in all its forms, and believe we’re better collaborators, strategizers, and thinkers because of it. uShip is an equal opportunity employer. We are inspired to find candidates who embody our Core Values. uShip prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, gender identity, age, parental status, national origin, disability, or veteran status. We celebrate our differences and are committed to creating an inclusive environment for all employees.